Title:  ASSOCIATE INFORMATION SYSTEMS ANALYST (SPECIALIST)
Salary: $4,619.00 - $5,897.00
Posted: 05/10/2010

****2 POSITIONS AVAILABLE***

CSCCS/DAPO Reg 3: Under the general direction and guidance of the EIS Senior Information Systems Analyst Supervisor (SrISA-SUP), the Associate Information Systems Analyst, Specialist (AISA-Spec) will independently perform functions within the California Department of Corrections and Rehabilitation (CDCR), Division of Adult Parole Operations’ (DAPO) Information Technology (IT) Field Support Unit (FSU).

This position includes planning for, installing, relocating, modifying, troubleshooting, tracking inventory, surveying (surplusing) old equipment, and supporting all data processing equipment in a service area. May include input into the development of PC deployment plans and completing designated tasks for IT projects as it relates to software and hardware testing, installation, and participate in special studies. He/she may work independently under the guidance of the SrISA-SUP to be assigned workload that supports the DAPO customers in the field. The AISA-Spec performs tasks supporting the problem resolution process during the core business hours of the offices within one of the four DAPO Regions. This process includes the incident/service request process, escalation process, desktop support functions, and project management activities within the unit. Functions include but are not limited to, the work related to service disruptions and incidents, workstation standards, asset inventory management, problem management, reporting, and mobile (wireless) device support. Due to the nature of this position the employee may function with a high level of independence, but within a clear accountability framework.

Knowledge: This position performs the duties at a journeyperson level and the incumbent is expected to demonstrate proficiency with respect to IT concepts, embracing the use of IT best practices, methods, principles and prescribed standards. The incumbent will demonstrate specialization in local system administration/operation, as well as an above average knowledge and ability to apply concepts relative to system, application and network components in designing, implementing and evaluating long term, complex information technology systems. The incumbent performs competently as a leader or as a team member in a multi-discipline team environment, as appropriate. The incumbent has knowledge of the State budgeting process, legislative and administrative procedures, procurement documents and procedures, licensing issues and the roles and responsibilities of oversight and regulatory agencies. The incumbent has the ability to network and interface effectively with external entities, technical personnel, and upper management. Knowledge and experience includes Microsoft’s current operating system platform including, but not limited to, systems security, Transport Control Protocol/Internet Protocol, CDCR’s Desktop Common Operating Environment (COE); wide and local area networks; and computing environments from centralized to Client/Server.

The AISA-Spec has working knowledge of three or more of the following systems management software utilized at CDCR to support the Department’s desktops and infrastructure: • Virus protection and EPolicy management console; • Workstation reimaging software and hardware ( e.g. Symantec Ghost Software); • Microsoft’s Active Directory; • Microsoft’s XP or Vista Operating System; • Blackberry Enterprise Management Console; • Remedy Action Request (client version)

The AISA-Spec has the ability to analyze data and situations; reason logically and creatively; identify and document problems; draw valid conclusions; and develop effective solutions. The AISA-Spec is able to work under pressure; speak, write and present effectively; prepare effective reports; may coordinate the activities of technical personnel; and act as a technical lead as appropriate to resolve technical problems or as an active team participant in special projects.

LIMITED TERM MAY BECOME PERMANENT

ALL HIRES ARE SUBJECT TO HIRING FREEZE AND/OR BUDGET APPROVAL

Additional Information: